How would your organisation function without knowledge?
The importance of knowledge:
In an organisation that has a defined business strategy, it will almost certainly require one or more individuals to hold some form of confirmed certified qualification to be able to conduct it’s processes effectively.
In an organisation that has grown organically where the skills used to build the business primarily have been learnt in a hands-on manner over a number of years, knowledge is passed on from person to person.
The value of knowledge can be seen in our everyday life prior to 1996 the internet as we know it practically didn’t exist, yet now we use it for almost every piece of knowledge we wish to gain, type in the search term and you will be looking at massive amount of shared knowledge. The visible effect of the value of that shared knowledge is the speed at which technology has advanced and continues to advance
In the organisational environment knowledge is gained and built up over a number of years this knowledge has to be shared within the organisation (Training) it also has to be protected within the organisational environment as it is not intended to be shared externally the knowledge forms a significant part of our intellectual rights.
Business organisations have competitive issues to deal with and the required of knowledge could be so specific that is not available anywhere else!
To help organisations focus on the importance of maintaining organisational knowledge ISO introduced into ISO 9001:2015 and other standards the Clause Organisational knowledge.
ISO9001:2015 says:
The organization shall determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services.
- This knowledge shall be maintained and be made available to the extent necessary.
- When addressing changing needs and trends, the organization shall consider its current knowledge
- and determine how to acquire or access any necessary additional knowledge and required updates.
What this says to us is you won’t be able to perform if you don’t have the knowledge, therefore make sure if you don’t have the knowledge that you can get your hands on it, simple!
Practically, if we’re thinking about embarking on a new project, we need to consider the knowledge and skills that will be required to be able to conduct that project effectively. If we don’t have the available knowledge and skills, we will need to find it!
What if you have that knowledge but we don’t know we have it? You will go else where and most likely pay a recruitment consultant a fee to find that knowledge in the shape of a suitably qualified individual.
We have designed ZEBSOFT’s knowledge module so that you will not miss out on any knowledge you have at your disposal.
Do you really know what your people can do, experience dictates that the answer is normally no, because we don’t ask enough questions.
An example known to us an organisation was hit by a particularly nasty ransomware virus, this organisation had a complete reliance on information technology, things went from bad to worse and two essential servers became nothing more than scrap metal. The significant aspect of this story is that they had a Computer Scientist employed in an unrelated area of the business doing a low-level job. Nobody knew! After the fact it was established he could have taken some steps that may have reduced the impacts of that virus.
ZEBSOFT has created an environment for the management of knowledge that if used correctly you will always know what knowledge you have in your organisation and where it can be accessed.
Speed up your planning process and reduce your HR fees.
